What if I have been scammed?
If you have been the victim of a scam, we recommend that you contact us as soon as possible so that we can take action against the scammer. Before taking any action, we investigate the report. It is important that communication and purchase went through the Airsoft Bazaar platform.
The definition under Dutch criminal law (this may differ per country) boils down to the following: the person must have intentionally harmed you by swindling money or property.
It is therefore important to know that a product can sometimes differ from the photo or description. When there is no intent involved, there is no criminal fraud either and therefore no police report can be made.
Paid with buyer protection?
Then your money is still held safely by Airsoft Bazaar. Do not release the amount and start a dispute in the chat via View details and Start dispute. The payout is then paused. Do this in any case before the date of the automatic release (10 working days after payment), which you can see in the chat. If the seller does not respond to the dispute, contact us via Request assistance in the purchase overview. Also read How do disputes work in the chat? and Missing package with buyer protection.
Did not use buyer protection?
Was the money transferred, but the goods never showed up? Try to contact the seller within 5 days; all sorts of things may have happened that delayed the shipment. Contact us after 5 days.
Are you convinced you have been scammed? Report it to the police in the country where you live.
Is the scammer's bank account a Revolut account? Please contact Revolut as soon as possible. There is a possibility that Revolut can refund the funds to your account.
Who should I report this to?
If you suspect a scam, the most important thing is to inform our moderation team as soon as possible. You do this by clicking Report on the listing or the profile of the user. Our team will then investigate the report immediately and take action where necessary.
Please note: our moderation team can only be reached via the report function. The helpdesk chat does not reach the moderators, but the general management of the website. Reports via "Report" are handled faster and more frequently than chats, tickets or e-mails.