Not happy with your purchase after all? You can return any webshop order to us within 60 days. Below you find the conditions, the steps and what to expect with the refund.
60-day return period
By law you may cancel a purchase within 14 days of receiving it, without giving a reason. Airsoft Bazaar extends that period to 60 days. So you have plenty of time to decide, even after you have had the product in your hands.
Return conditions
To be eligible for a return or exchange, the product must:
- be unused and in the same condition you received it in;
- be in the original, undamaged packaging;
- come with all accessories, manuals and documentation that were included.
You may inspect a product the way you would in a physical shop. Has it been used beyond that, for example a replica that has been fired, a battery that has been charged, or clothing that has been worn outside? Then we can deduct a reduction in value after inspection, up to 75% of the new price depending on the condition. We settle this with the refund and always tell you the amount first.
What cannot be returned
- Opened BBs, gas and lubricants.
- Face masks, balaclavas and underwear once the seal has been broken, for hygiene reasons.
- Custom builds and products assembled or modified to your specifications, such as a replica with upgrades we installed for you.
How to register a return
- Go to My orders in your account and open the order.
- Choose Register return, select the items and tell us why you are returning them. Prefer an exchange? Mention the size, colour or variant you want.
- You receive an e-mail with your return number and the GLS return label as a PDF. Print the label and stick it on the parcel.
- Pack the items in their original packaging and hand the parcel in at a GLS parcel shop within 14 days of registering. Keep the receipt until the refund is in.
Can't find the return button? E-mail [email protected] with your order number and the items you want to return, and we register it for you.
Return costs
A return costs €5 for the GLS return label, whichever country you return from. We deduct this from your refund. Did we send the wrong item, or is the product defective or damaged on arrival? Then the return is free and we refund the full amount. For defects see warranty and defects.
Exchanges
Want a different size, colour or variant? Register a return and mention the variant you want. We ship the replacement as soon as we have received and checked your return. Is the variant you want out of stock? Then we refund the item. Not sure which size to pick next time? See sizes and fit.
Refunds
After we have received and inspected your return, we e-mail you whether it has been approved. We refund within 14 days of receiving the return, usually much faster, via the payment method you used. You receive a credit note as a PDF, which you can also download under My orders. Paid with Klarna? Then Klarna adjusts your Klarna invoice. The original shipping costs are refunded when you return the complete order.
Returning a replica
Returns of replicas follow the same rules. Pack a replica so that it cannot be seen from the outside and never ship gas canisters or batteries loose in the parcel; see batteries, gas and safety. Check buying replicas for the legal rules in your country.