We ship every webshop order from our own stock in the Netherlands with GLS. Below you find everything about costs, dispatch, delivery times and tracking. The full list of countries, rates and delivery times per country is in shipping countries and rates.
Shipping costs
Shipping costs depend on the country of delivery. Free shipping applies from the product total of your cart, after discounts:
- Netherlands: €4.95, free from €99.
- Belgium, Luxembourg and Germany: €6.95, free from €100.
- France, Austria, Denmark, Ireland, Italy, Spain, Portugal, Monaco and Liechtenstein: €9.95, free from €150.
- Poland, Czechia, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria, the Baltic states, Sweden, Finland, Greece, Malta and Cyprus: €12.95, free from €200.
- United Kingdom, Switzerland, Norway and the rest of Europe: €19.95, no free shipping.
Parcels heavier than 10 kg carry a surcharge, which is shown in the cart. The shipping costs are always visible in your cart and at checkout before you pay, and the cart shows how much you still need to add for free shipping.
Dispatch
Order on a working day before 12:00 (Dutch time) and we ship your order the same day. Orders placed after 12:00, in the weekend or on a Dutch public holiday ship on the next working day. Once your parcel has been handed to GLS you receive an e-mail with the track and trace link.
Delivery times
Delivery times are an indication and count in working days after dispatch:
- Netherlands: 1 working day.
- Belgium: 1 to 2 working days.
- Germany: 2 to 3 working days.
- France: 2 to 4 working days.
- Spain, Italy and Poland: 3 to 5 working days.
- United Kingdom: 3 to 6 working days, plus customs clearance.
- Other countries: 3 to 7 working days.
The product page shows the expected delivery date for your country. During busy periods, such as the opening of the webshop or around the holidays, delivery can take longer; we tell you on the product page and at checkout when that is the case.
Replicas: delivered to you in person
Replicas are delivered only to the account holder in person, at the address in your order. The courier does not leave them at a neighbour's, in a parcel locker or at a GLS parcel shop. Make sure the name on the delivery address is your own account name and that someone is home, or pick a delivery day on the GLS tracking page. Read buying replicas for the rules per country.
Gas and batteries
Green gas, CO2 and LiPo batteries are dangerous goods. They ship by road within the EU only and are packed separately in the parcel. We cannot ship them to the United Kingdom, Switzerland, Norway or other countries outside the EU. See batteries, gas and safety.
Track and trace
As soon as your order has shipped you receive an e-mail with a track and trace link. You will also find the status and the tracking code under My orders in your account. See tracking your order.
Parcel delayed or not delivered?
- Check the track and trace page first. GLS sometimes delivers a day later, at a neighbour's or at a parcel shop (never for replicas).
- Has nothing happened with the track and trace for 3 working days? E-mail [email protected] with your order number. We start an investigation with GLS.
- Is the parcel lost? Then we send a replacement or refund your order. You never carry the risk of a lost parcel.
If we know in advance that your order will ship later than promised, for example because an item is temporarily out of stock, we e-mail you with the new expected date.
Packaging
Replicas are shipped discreetly in neutral packaging. We pack with as little plastic as possible and reuse packaging material where we can.