Every product in the Airsoft Bazaar webshop is new and comes with the legal warranty. That means the product must do what you may reasonably expect of it for as long as is normal for that product. Does something arrive damaged or break? We solve it.
Damaged on arrival or wrong item
Check your order on delivery. Is the packaging or product damaged, is an item missing, or did you receive the wrong item? E-mail [email protected] within 7 days with your order number and photos of the packaging and the product. We send the missing or correct item, or a replacement, at our cost. You do not pay return costs in this case: the €5 for the return label is waived.
Defect after use
- E-mail [email protected] with your order number, a description of the problem and, if possible, photos or a short video showing the defect.
- We reply within 2 working days. Often we can solve a problem remotely, for example with a setting, a hop-up adjustment, a firmware update or a replacement part.
- Is an inspection needed? Then you receive a free GLS return label by e-mail. Pack the product in its original packaging if you still have it, remove the battery and the gas, and hand the parcel in at a GLS parcel shop.
- After inspection we repair the product, replace it, or refund the purchase amount if repair or replacement is not possible. We aim to complete this within 14 days of receiving the product. For a refund you receive a credit note.
Keep your invoice, it is your proof of purchase. You can download it as a PDF under My orders in your account.
What the warranty covers
The warranty covers manufacturing and material defects: a product that does not work on arrival, stops working under normal use within a reasonable period, or does not match the description. For replicas this includes, for example, a gearbox that fails, a hop-up that does not function, or a magazine that leaks on arrival.
What the warranty does not cover
- Normal wear and tear: hop-up rubbers, o-rings, bucking, pistons, motor brushes, batteries that lose capacity, wear on clothing and gear.
- Damage caused by use: drops, water damage, use of the wrong gas, overcharging or deep-discharging batteries, or firing without BBs.
- Modifications and upgrades: opening a gearbox, replacing internals, or installing parts not supplied by us voids the warranty on the parts concerned.
- Cosmetic damage that does not affect how the product works.
- Consumables such as BBs, gas and lubricants.
Did a defect arise outside the warranty? We will gladly make you an offer for a paid repair or a replacement part.
Warranty period
The legal warranty has no fixed term; what matters is what you may expect from the product. As a guideline we handle defects within 2 years of purchase as warranty, unless it is clear that the defect was caused by use. In the first 12 months after purchase we assume a defect was already present on delivery, unless we can prove otherwise. Some manufacturers offer an additional warranty; the conditions are in the product's packaging.
Still not satisfied?
Do you disagree with our assessment? Let us know by e-mail; we look at it again with you. You can also submit a complaint to the European ODR platform or a recognised dispute committee, see webshop terms and conditions.