You can follow every webshop order from payment to delivery in your account. Go to My orders in the menu under your name. There you see all your orders, their status, the invoice as a PDF and, once shipped, the GLS track and trace code.
What the statuses mean
- Pending: we are waiting for your payment. Did the payment fail? You received an e-mail with a link to pay again. The items stay reserved for 60 minutes; after that the order is cancelled automatically.
- Paid: your payment is confirmed. You received the order confirmation with your invoice. You can still cancel the order yourself in this status.
- Processing: we are picking and packing your order. Cancelling yourself is still possible as long as the order has not shipped.
- Shipped: your parcel has been handed to GLS. You received an e-mail with the track and trace link.
- Delivered: GLS has delivered the parcel.
- Cancelled: the order has been cancelled, by you or by us. Any payment has been or will be refunded and you receive a credit note.
- Refunded: we have refunded (part of) the order, for example after a return.
What you can do from an order
- Download the invoice and, after a refund, the credit note as a PDF.
- Cancel a paid order that has not shipped yet, with an automatic refund. See cancelling an order.
- Register a return within 60 days of delivery and download the GLS return label. See exchanges and returns.
- Order again: put the same items in your cart with one click.
- Write a review of the products you bought, see product reviews.
Which e-mails do you receive?
All e-mails are sent in the language you placed the order in, to the e-mail address of your account.
- Order confirmation with your invoice as a PDF, as soon as your payment is confirmed.
- Payment failed, with a link to pay again, if the payment did not go through.
- Order shipped with the GLS track and trace link.
- Delay, if we cannot ship on time, with the new expected date.
- Order cancelled, when you or we cancel the order, with the credit note.
- Return registered with your return label, after you register a return.
- Refund processed, as soon as we have refunded an amount.
- Review request, about a week after your order shipped. We appreciate your opinion but it is of course optional.
Not receiving our e-mails? Check your spam folder and add [email protected] to your contacts.
Order not progressing?
Is your order still in processing after 2 working days, or has nothing happened with the track and trace for 3 working days? E-mail [email protected] with your order number. See also shipping and delivery.
Ordered without an account?
That is not possible: every webshop order is linked to an Airsoft Bazaar account, so you always have your orders in one place. Read an account for the webshop.