Who needs this?
Only sellers. As a buyer you can pay a payment request without these details. As a seller you cannot send a payment request or accept a proposal from a buyer until your seller profile is complete; the chat then shows Complete your payout details first.
What you need
- Your legal first and last name, as on your ID.
- Your date of birth. You need to be at least 16 years of age.
- A phone number.
- An IBAN in your own name. The country of the IBAN has to match the country your account is registered to. With a Dutch account, for example, a Belgian IBAN is not accepted.
- Your address: street and house number, postal code and city.
- A verification through Stripe, our payment provider. Stripe may ask for your ID or a proof of address, so keep those at hand.
Where do you fill this in?
Open Profile settings. As long as your seller profile is not complete, a block Complete your seller profile with the button Complete your profile is shown there. You go through three steps: Personal information, Address information and Verify data. You can also start from a chat: when you want to create a payment request, you are sent to the same steps. You only have to do this once.
Afterwards your IBAN is listed in Profile settings on the Profile tab. If you change a verified IBAN there, the verification expires and you have to complete it again.
After you have submitted everything
- Stripe checks your details. If something is missing, you see Add missing details and you can complete it.
- Once you are verified, you can send payment requests and accept proposals, and your profile shows the badge Accepts payment requests.
- Completing the seller profile is free.
When is the money paid out?
The amount is released when the buyer confirms receipt, or automatically 10 working days after payment if the buyer does not respond and no dispute is running. After the release you receive the amount in your bank account within a few working days. More about the timing in How long does a payment request take?
The screens of the registration are described step by step in Payout details and verification through Stripe (sellers).