Where do you start?
A payment request is always created in the chat about the listing. Below the message box the seller sees the button Payment request and the buyer sees Propose payment request. The button is only there when no payment request is running in that chat.
As a seller: send a payment request
- Click Payment request. Have you not completed your payout details yet? Then you are asked to do that first, see What do I need to get paid out?
- Enter the Item price and the Shipping costs. Enter 0 for pickup or free shipping.
- Check the Summary: it shows what the buyer pays and what you receive.
- Agree to the buyer protection terms and click Send payment request.
The buyer opens the request with View details, agrees to the terms and pays. Do not ship anything until the chat shows that the payment is confirmed.
As a buyer: make a proposal
- Click Propose payment request and enter the item price and shipping costs you agreed on.
- Click Send proposal. The seller receives the proposal in the chat.
- The seller chooses Accept proposal or Decline via View details. To accept, the seller needs completed payout details.
- After acceptance you agree to the terms and pay via View details.
What does it cost?
The buyer pays a percentage for buyer protection over the item price plus shipping costs, and a service fee of €2. The seller receives the full item price and the shipping costs. The percentage depends on the account of the buyer and is fixed at the moment the request is created: a running request does not change afterwards. The percentages are listed in How to use payment requests with buyer protection.
The form also shows which payment methods are not available for payment requests: iDEAL and Bancontact cannot be used, Klarna can.
One payment request per chat at a time
As long as a payment request is running in a chat, a second one cannot be created. A new request is possible once the current one has been cancelled, refunded or paid out. Are the amounts wrong? Cancel the unpaid request and create a new one, see How do I cancel a payment request?
After the payment
- The listing is marked as sold automatically as soon as the payment is confirmed.
- The seller ships the item and shares the track & trace in the chat.
- The buyer releases the amount with I have received the item. Without a response the amount is released automatically 10 working days after payment.