What happens when a payment fails?
If the payment provider reports that the payment has failed, the payment request is cancelled automatically. The chat then shows: "The payment request has been cancelled." No amount is held by Airsoft Bazaar and the listing is not marked as sold.
Trying again
A cancelled request cannot be paid again, but a new one can be created in the same chat right away:
- The seller clicks Payment request below the message box and sends a new request, or
- the buyer clicks Propose payment request and the seller accepts the proposal.
The steps are explained in Creating a payment request step by step.
For the seller: do not ship
Only ship or hand over the item when the chat shows that the buyer has paid. A cancelled request means there is no payment, whatever the buyer tells you about it.
Processing is not the same as failed
Some payment methods are not confirmed immediately; a bank transfer can take a few working days. The chat then shows that the payment is being processed. Do not create a second request in the meantime and do not ship yet. More about this in How long does a payment request take?
Why can a payment fail?
- The payment was aborted or not approved in time.
- The bank or card issuer declined the payment, for example because of a limit or insufficient balance.
- The chosen payment method is not available. iDEAL and Bancontact cannot be used for payment requests; Klarna can.
Was money debited anyway?
Do you see a debit while the request is shown as cancelled? Send the name of the listing and the date of the payment to [email protected] and we will look into it.