Sometimes a payment page reports an error while the payment did go through, and a second attempt is then charged as well. This can happen with a paid listing, a promotion (Gold, Silver, Bronze, To top) or a Plus/Pro subscription. The extra payment is always refunded; you only need to let us know.
Check first
- Look at your bank or card statement: are there really two debits for the same amount from Airsoft Bazaar or our payment provider?
- Check in your dashboard whether the listing is visible and the promotion or subscription is active. If not, tell us that too, then we fix both at once.
Ask for a refund
Contact us via the chat at the bottom right of the website and send:
- the date and the amount of both payments;
- the title or link of the listing, or the subscription it concerns;
- if possible a screenshot of the two debits.
We refund the extra payment to the account or card you paid with. You usually see the amount back within 2 to 5 working days, depending on your bank.
Good to know
- Did you pay for a listing and does it still show as expired or not visible? Mention this: we activate the listing by hand.
- A paid listing or promotion is not refunded when you delete the listing or sell the item. Only duplicate payments are refunded.
- Did you buy a promotion but want a Plus or Pro account instead? Contact us before the promotion starts; once it is running it cannot be exchanged.
- This article is about payments to Airsoft Bazaar itself. For a payment request to another user, read How do I cancel a payment request?.