Where do I delete my account?
Go to My account, open the tab Security and scroll to Delete account.
- Enter your current password, or confirm with your passkey if you use one.
- Choose a reason at Why do you want to delete your account?.
- Click Delete my account. You are logged out straight away.
Deleting is final: we cannot restore the account afterwards.
When is deleting not possible?
Instead of the form you see a notice that your account cannot be deleted. That happens when:
- you still have active listings. Mark them as sold or delete them first;
- there is a report about you or one of your listings that our moderators have not handled yet;
- your account has a restriction on sending messages or placing listings.
In the last two cases you mail [email protected].
What is removed?
- Your listings and your bids.
- The reviews you wrote and the reviews about you.
- Your favourites and your saved searches.
- The data of an 18+ check, where that is still stored with our identity verification provider.
Your e-mail address and your NABV or ACA membership number become available again, so you can register a new account with them later.
What happens to my chats?
You can no longer log in, so you can no longer read or answer your chats. The conversations are not removed from the inbox of the members you talked to: they keep their copy.
What about open payment requests?
Deleting your account does not cancel or complete a payment request, and you can no longer release an amount, start a dispute or respond to a proposal afterwards. Complete every payment request first: wait until the amount has been paid out or refunded, or cancel a request that has not been paid yet. Read How do I cancel a payment request?.