Starting a conversation
Open a listing and click Send a private message. The same button is on every member profile. You need to be logged in with a confirmed e-mail address and an approved account.
- The subject is filled in for you (at most 100 characters) and you write the first message yourself.
- If you already have an open conversation with this member about the same listing, you are taken to that conversation instead of starting a second one.
- Do you live in the Netherlands and did you create your account during a webshop order? Then you first add your NABV or ACA membership number to your profile. Read When is my account approved?. Replying to a conversation somebody else started is always possible.
How many conversations can I have?
- Free account: 5 active conversations that you started about other members' listings, and at most 25 new conversations per 24 hours.
- Plus: 15 active conversations.
- Pro and Business: no limit.
Conversations that others start with you about your own listings do not count. Archive or delete conversations you no longer need to make room.
Photos, videos and payment requests
- Photos: up to 10 photos at once, at most 10 MB each.
- Video: one video of at most 100 MB per upload.
- Payment request: buyer and seller can arrange a payment with buyer protection from the chat. Read How does buyer protection work?.
Messages and photos pass an automatic check against spam and unwanted content. A message that is stopped by it is not sent.
The inbox
Your conversations are under Messages in the menu, split into Inbox and Archived. Use Search conversations to find a chat, and Edit to select several chats and choose Archive selected or Delete selected.
Archiving or deleting a chat
Open the chat, click the three dots at the top right and choose Archive chat or Delete chat.
- Archive: the chat moves to Archived and you can still read it. A free account keeps 10 archived chats, Plus 50, Pro and Business have no limit.
- Delete: the chat disappears from your overview.
In both cases the other member sees that you have left the chat, and no new messages can be sent in it. For a new question you start a new conversation.
When a chat cannot be deleted
A chat with an active payment request cannot be deleted or archived. That is the case from the moment the payment is being processed until the amount has been paid out or refunded. Complete the payment request first. When you delete several chats at once, the chats with an active payment request are skipped.
Blocking or reporting a member
There is no button to block a member. If someone bothers you or you do not trust a conversation:
- Open the profile of the member and click Report user. Our moderators look at every report. Read How does the report function work?.
- Delete the chat. Nobody can write in it any more after that.
Report an issue in the menu of the chat opens the help center. Can you not find the answer there? Mail [email protected].