Where do I find customer service?
Customer service has its own page: airsoftbazaar.com/en/support. You do not have to be logged in to ask a question.
Asking your question step by step
- Choose whether your question is about the Marketplace (buying and selling between members) or the Webshop (an order from Airsoft Bazaar itself).
- Choose the topic, for example a listing, another member, buyer protection, your account, a delivery or a return.
- Indicate which listing, member or order it is about. Paste the link or type (part of) the title or username. For a webshop order you enter the order number (it starts with AB-) and the email address you ordered with. Can't find it? Then you continue without.
- Describe what is going on and which solution you would like. You can add up to 5 photos (jpg or png).
- Click Send my question.
An answer right away
The Airsoft Bazaar assistant answers immediately, based on the articles in this help center, and lists the articles it used. You can keep asking follow-up questions. Is your question answered? Click This solves my question.
Bringing in a team member
Would you rather have a person look into it? Click I want to talk to a team member, fill in your name and email address and click Pass on to a team member. The team member reads your question and the whole conversation, so you do not have to explain anything twice. The assistant also passes your question on by itself when it cannot help you any further.
You receive an email with your ticket number (for example T-48213) and a View your ticket button. We usually reply within one working day.
Following your ticket
- The button in the email opens your ticket. There you see the status, read our replies, answer and add photos.
- You can also simply reply to the email. Keep the ticket number in the subject, so your reply ends up with the right ticket.
- If we are waiting for your reply and do not hear from you for 7 days, the ticket is closed automatically.
Prefer email? You can also reach us at [email protected].