I do not receive the password reset e-mail
- Check your spam or junk folder and wait a few minutes; the e-mail is sometimes delayed.
- Make sure you used the e-mail address your account was registered with. For security reasons we show the same message for unknown addresses, so a typo or an old address gives no error.
- Add our sender address to your contacts and request a new link via Forgot password on the login page.
- Still nothing? Contact us via the chat at the bottom right and mention your username and the e-mail address you tried. Never send your password.
Changing your e-mail address
Go to Dashboard → Account → Security → Change e-mail address and enter the new address. You receive a verification e-mail at the new address; after clicking the link you log in with the new address and all notifications go there. Your old address receives a notice with a link to cancel the change, in case someone else requested it.
My old e-mail address no longer exists. That is no problem as long as you can still log in: the verification goes to the new address. Can you not log in anymore, for example because we ask you to re-verify the old address? Contact us via the chat with your username, the old and the new e-mail address and, for Dutch users, a photo of your NABV card. We then change the address for you after a check.
Re-verifying after a long absence
If you have not logged in for a long time, we ask you to confirm your e-mail address again before you can continue. This is a security measure. Check your inbox and spam folder for the verification link. If the address is no longer accessible, follow the steps above.
Why can I not change my country?
Your country is fixed when you register and is shown greyed out under Dashboard → Account → Address. It determines your currency, your verification requirements (NABV membership for the Netherlands) and the payout details for buyer protection. Have you actually moved? Contact us via the chat and mention your username and the new country. For the Netherlands we ask for your NABV membership. Changing your postal code or city within the same country you can do yourself.
Other details
- Username, avatar, bio: Dashboard → Account → Profile.
- Password: Dashboard → Account → Security.
- Notifications and push messages: Dashboard → Account → Notifications.
- Payout details (IBAN): Dashboard → Payments, see Payout details and verification through Stripe.