During a sale a popular product can sell out quickly, at our warehouse and at our supplier. To give everyone a fair chance at the sale price, we can open claims for such products. Claiming is only possible when the product page offers it; outside those periods a sold-out product shows Sold out and the option Let me know, see stock and back in stock.
How to recognise a claim
The product page says Sold out at our warehouse and at the supplier and has a button that starts with Claim at, followed by the discount percentage of the sale. Click it and the product goes into your cart like any other product, marked Claimed: delivery time unknown.
What a claim means
- You pay now, at the sale price shown on the page.
- There is no delivery date. We do not know when the product will be back and promise no date. We ship as soon as it arrives.
- A small maximum number of pieces applies per product.
- You can cancel for free as long as your order has not shipped. The payment is refunded automatically. See cancelling an order.
- Claims are available for every country we ship to.
A claim together with other products
If your order also contains products that are in stock, everything ships in one parcel once the claimed product has arrived. Do not want to wait for the rest? Choose a split shipment at the checkout: what is in stock leaves right away and the claimed product follows later. See split and partial shipments.
Following your claim
Under My orders the product carries the label Claim · delivery time unknown. As soon as it has arrived and your parcel leaves, you receive the track and trace e-mail. Questions? Mail [email protected] with your order number.