By law we may only deliver airsoft replicas to people aged 18 or over. That is why every order with a replica waits until the account holder has confirmed their age once. You place and pay your order as usual; the check comes afterwards. Other products, such as gear, BBs and parts, need no check.
How the check works
- After paying you see the notice Confirm your age (18+) on the confirmation page and on the order page under My orders. You also receive an e-mail with the same link, and you can start the check from your account settings, tab Verification.
- Click Confirm my age. You go to Stripe Identity, our verification partner, and photograph your passport, ID card or driving licence with your phone or webcam. It takes about two minutes.
- Stripe usually needs a few minutes to process the check. As soon as it is done, your order moves on automatically.
A replica can only be ordered with an account, because the check belongs to the account holder.
Once per account
You do the check once. After that, orders with a replica are processed right away. The confirmation stays valid for two years; after that we ask you to confirm again with your next replica order.
Member of the NABV or ACA?
These associations only admit adults. If your membership number has been confirmed by the association or we have approved your membership pass, your membership proves your age and no ID check is needed. Your order then shows Your age is confirmed by your membership. More about the membership pass in buying replicas.
What happens with your data
We never see your document. Stripe reads your date of birth; we keep it on your account, together with the date of the check and how long it is valid. Stripe deletes your document right after the check (GDPR).
If the check does not succeed
- You see the reason, for example an expired document or an unclear photo, and can start again with Try again.
- If your document shows that you are under 18, we cannot deliver the replica. We contact you about your order and the refund.
- Rather not do the check? As long as your order has not shipped you can cancel it yourself, see cancelling an order.
Stuck? Mail [email protected] with your order number.