Not everything we sell lies on our own shelf. A product that is out of our own stock can still be ordered when our supplier has it: that is a backorder. The product page always tells you which of the two applies before you order.
What the product page shows
- In stock, ships right away: the product is on our own shelf.
- In stock at our supplier, delivery in 5–10 working days: a backorder. The number of working days differs per product and per supplier; the page shows the delivery time that applies to that product.
- Out of stock, also at our supplier: the product cannot be ordered for now. See stock and back in stock.
We do not show how many pieces are left. If you order more pieces than we have on the shelf, the product page and your cart show how many ship right away and how many follow on backorder. There is a maximum number of pieces per product; the page tells you when you reach it.
How a backorder works
- You order and pay as usual. We order the product from the supplier right after your payment.
- The delivery time is an expectation in working days, based on what the supplier tells us. It is not a guaranteed delivery date.
- Your whole order ships in one parcel once the backorder has arrived, unless you choose a split shipment at the checkout. See split and partial shipments.
Following a backorder
Under My orders a backordered product carries the label Backorder and the period in which we expect it. Once it has arrived at our warehouse it says Arrived, will be shipped, and you receive the track and trace e-mail when the parcel leaves.
Changed your mind?
As long as your order has not shipped you can cancel it yourself; the payment is refunded automatically. See cancelling an order. Is a delivery taking longer than expected? Mail [email protected] with your order number.