An order normally ships in one parcel. If it contains a product on backorder, that means everything waits until the backorder has arrived. With a split shipment you get what is in stock right away.
Splitting your shipment at the checkout
If your cart contains both a product on backorder (or a claimed product) and a product that is in stock, the checkout shows the button Split my shipment: send what is in stock now, with the extra shipping cost next to it.
- Parcel 1 leaves right away with everything that is in stock.
- Parcel 2 follows as soon as the backorder has arrived. The checkout shows the expected period for both parcels.
- Each parcel has its own track and trace code.
What it costs
You pay the standard shipping rate of your country one extra time, for the second parcel. Free shipping above the threshold and discount codes do not apply to this extra parcel. You see the amount before you choose. The rates are listed in shipping countries and rates.
Merging again
- At the checkout: choose Merge into one shipment and the extra shipping disappears from your total.
- After ordering: open the order under My orders. As long as we have not prepared the first parcel, the button Merge into one shipment is there. Everything then ships in one go once the backorder has arrived, and the extra shipping is refunded, usually within 5 working days.
- Automatically: if the backorder arrives before the first parcel has left, we merge the order ourselves and refund the extra shipping. You never pay for a split that did not happen.
Splitting an order after you have placed it is not possible.
Partial deliveries
Sometimes we send part of an order ahead ourselves, for example when one product is delayed. The order then has the status Partially shipped under My orders, and each parcel has its own track and trace code. A partial delivery that we decide on costs you nothing extra.
Questions about a parcel? See shipments and deliveries or mail [email protected] with your order number.