Made a mistake, chosen the wrong size or changed your mind? Whether you can still cancel or change your order depends on its status. You can see the status under My orders in your account.
Cancel it yourself before shipment
As long as the status is paid or processing, you can cancel the order yourself, no e-mail needed:
- Go to My orders and open the order.
- Click Cancel order and confirm.
The order is cancelled immediately, the stock is released and the refund of the full amount, including shipping costs, is requested at our payment provider Pay.nl automatically. You receive an e-mail with a credit note. Depending on your bank or card issuer, the money is back within 1 to 5 working days. Paid with Klarna? Then Klarna cancels your Klarna invoice.
We ship fast, often the same day, so if you want to cancel, do it as soon as possible. Once the status is shipped, the cancel button disappears.
Changing an order
An order cannot be changed after payment. The quickest way to get a different size, colour or variant is to cancel the order yourself and place a new one; the stock of the cancelled items is available again straight away. Want to add an item? Place a second order. Need a different delivery address? E-mail [email protected] with your order number right away; if the parcel has not been packed yet, we change the address for you. For replicas the address must remain your own address.
Order not yet paid
An order with status pending has not been paid. You do not have to cancel it: the items are reserved for 60 minutes and the order is cancelled automatically if no payment comes in.
After your order has shipped
Once the status is shipped, the parcel is with GLS and we can no longer stop it. You have two options:
- Refuse the parcel at the door. It comes back to us and we refund the order minus €5 return costs once we have received it.
- Accept the parcel and register a return within 60 days under My orders. See exchanges and returns.
Cancelled by Airsoft Bazaar
In rare cases we cancel an order ourselves, for example when an item turns out to be out of stock and is not expected back, when a replica order does not meet the legal requirements, or when a payment could not be verified. You always receive an e-mail with the reason, and any payment is refunded in full with a credit note. Can an item not be delivered? Use Keep me posted on the product page and we e-mail you when it is back, see stock and back in stock.