When you exchange a product for another size, colour or variant, the replacement does not always cost the same. This is how we settle the difference.
Requesting an exchange
Open your order under My orders, choose Register a return, select Exchange and fill in what you want instead under Preferred variant. We process the exchange once your return has arrived and been checked. The conditions are in exchanges and returns.
Which price counts
- For the item you send back we count what you actually paid for it, including your share of a discount code.
- The replacement is charged at the price in the shop on the day of the exchange. A sale price from the day of your order does not carry over; a sale that runs on the day of the exchange does count.
The replacement is cheaper
We refund the difference automatically through the payment method of your order. You can download the credit note for it under My orders.
The replacement is more expensive
- You receive an e-mail with a button to pay the difference. You pay only the difference, through the same payment provider as your order.
- Your order waits until the payment is in; after that we ship the replacement. Did the payment fail or did you cancel it? Use the same link to try again.
- You receive a supplementary invoice for the amount you paid extra.
The same price
Then nothing needs to be settled and we simply ship the replacement.
Good to know
- A free gift that came with your order cannot be exchanged.
- Is the item you want out of stock? Then we refund the returned item instead.
- Rather not pay the difference after all? Reply to the e-mail or mail [email protected] with your order number and we look for a solution with you.